Guest Services Team Lead — Elevate Customer Experience

Spencer's; Egg Harbor Township (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible work environment

Career advancement

Bonus opportunity

Vacation and paid time off

Medical, dental, vision, disability, {

Life and AD&D insurance

401k with company match

Merchandise discount

Job summary

Spencer's in Egg Harbor Township, NJ, is seeking a Guest Services Team Lead to supervise call center associates delivering verbal and written guest support. You’ll assess team performance and provide feedback to employees, while ensuring efficient daily operations and quality service.

This role requires strong communication, people skills, and the ability to mentor others. We offer a comprehensive benefits package and competitive base salary with bonus potential.

Qualifications

• High school diploma or GED or equivalent experience.
• Working knowledge of Microsoft Office (Word and Excel).
• Strong communication and people skills.
• Positive attitude towards customers and business.
• Ability to mentor and support other associates.

Responsibilities

• Supervise and coordinate call center activities for guest support.
• Assess team performance and provide feedback to employees.
• Answer customer calls and resolve issues within parameters.
• Coordinate field input to resolve customer complaints timely.
• Monitor productivity and generate performance reports.
• Ensure associates are informed of product and policy updates.

Skills

Strong communication

People skills

Organizational skills

Positive attitude towards customers

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Spencer's in Egg Harbor Township, NJ, is seeking a Guest Services Team Lead to supervise call center associates delivering verbal and written guest support. You’ll assess team performance and provide feedback to employees, while ensuring efficient daily operations and quality service.

This role requires strong communication, people skills, and the ability to mentor others. We offer a comprehensive benefits package and competitive base salary with bonus potential.