Guest Services Team - JOEY Bellevue

JOEY Restaurants; Bellevue (WA); Sur place; USD 34 000 - 55 000; Plein temps

Avantages offerts par ce poste

Shift meals discount

Employee discount on food

Referral bonus program

Sales contests

Paid sick leave

Career development opportunities

Résumé du poste

JOEY Restaurants in Bellevue, WA is seeking a Guest Services Team member to greet guests, manage reservations, and ensure a seamless, premium dining experience from entry to departure. Starting pay combines base hourly wage of $17.13 plus tips, with tip pool fluctuations.

Candidates should have 1–3 years in customer service, permits, and a passion for hospitality; ability to stand, lift up to 50 lbs, and thrive in a fast-paced setting.

Qualifications

• 1-3+ years customer service experience.
• Ability to obtain local/state Food Handler and Alcohol Server permits.
• Passion for hospitality and world-class experiences.
• Thrive in a dynamic, fast-paced work environment.
• Walk/stand for prolonged periods and lift up to 50 lbs.

Responsabilités

• Greet guests warmly as they enter the restaurant.
• Manage party sizes, reservations, and wait lists; quote wait times.
• Escort guests to their table and explain our online menu accessibility.
• Answer the telephone in a pleasant manner; respond to inquiries.
• Assist with takeout orders; ensure timeliness, accuracy, and payment.
• Thank guests for visiting and seek feedback on their experience.
• Resolve guest complaints with urgency, poise, and good judgment.
• Complete opening, side work, and closing duties; stock and organize the guest service stand.
• Enforce guest identification requirements and age restrictions for alcohol sales per state law.
• Follow all food and alcohol safety procedures.

Connaissances

Customer service

Hospitality

Communication

Team player

Description du poste

Wage Scale

$17.13/hour + tips

This position will earn a base hourly rate equivalent to Washington State minimum wage - $17.13/hour - and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, employees generally earn between $8.00 and $23.00 in tips per hour.

As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness andprofessionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their Server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.