Guest Services Support

The University of New Mexico; Albuquerque (NM); On-site; USD 16,531 - 24,796; Part time

Job summary

The University of New Mexico is seeking a Student Guest Services and Event Assistant to interact with customers, clients, and staff across UNM Food, LoboCard Office, and the University Club. The role focuses on operations and events at the University Club at The Championship Golf Course.

A successful candidate will have strong customer service skills, a friendly demeanor, and the ability to handle multiple tasks with a flexible schedule, including evenings and weekends as required by events.

Qualifications

• Strong customer service skills.
• Friendly demeanor and professional presentation.
• Excellent attention to detail.
• Flexible scheduling including evenings or weekends as needed.

Responsibilities

• Assist UNM Club manager with daily operations and event planning for members.
• Deliver excellent customer service to faculty, staff, and students.
• Give tours of the event space.
• Schedule events using the event management software.
• Answer phone and email inquiries about meeting rooms or event space.
• Coordinate schedules with event planning logistics, catering, and on-site coordination.
• Facilitate events on-site and manage attendee relations and issue resolution.
• Plan and coordinate logistics for special events (registrations, facilities, food, A/V).
• Maintain records and files in Excel, Word, or PowerPoint.
• Assist with administrative duties across departments.
• Support UNM Food with inventory management and other projects.

Skills

Customer service

Attention to detail

Flexible scheduling

Communication

Tools

Microsoft 365

Outlook

Microsoft Office

Job description

Student Intermediate Level

UNM Food, LoboCard Office, and the University Club are seeking a student employee to serve as a Guest Services and Event Assistant. This position will interact with customers, clients, and staff members in all three departments on a regular basis with a focus on operations and events at the University Club at The Championship Golf Course.

A successful candidate will be someone with strong customer service skills, a friendly demeanor, excellent attention to detail, and a flexible schedule. Evening and weekend hours may be necessary depending on the event schedule.

Duties and Responsibilities

• Assisting the University Club manager with daily operations and special event planning for members.
• Delivering excellent customer service to faculty, staff, and students in each interaction.
• Giving tours of the event space.
• Scheduling events within our event management software.
• Answer phone call and email inquiries about renting meeting rooms or event space.
• Assisting clients and coordinating schedules with event planning logistics, catering, and on‑site event coordination.
• On‑site facilitation of events ensuring that event operations are in accordance with event goals and objective; maintains relationships with attendees and resolves or manages the resolution of issues and problems as they arise.
• Plans, schedules and coordinates logistical activities for special events, which may include arrangements for registration, meeting facilities, food services, audio visual equipment with the client contact.
• Maintains records, reports, and conference and special event files as required in Excel, Word or PowerPoint.
• Assist with administrative duties for multiple departments.
• Assisting UNM Food with inventory management, vending solutions, and other various special projects.
• Ability to manage multiple tasks, adhere to a dependable schedule, and communicate scheduling needs in a timely manner.

Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications

• Current student enrolled at the University of New Mexico
• Ability to interact with students, faculty, and guests
• Ability to answer phones and emails proficiently
• Flexible scheduling including weekends and evenings
• Familiarity with Microsoft 365, particularly Outlook
• Proficient in Microsoft Office

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please attach resume and fall class schedule.

Equal Opportunity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.