Guest Services Supervisor - Retail, Café & Events

Marquette Mountain Resort LLC; Town of Oxford (WI); On-site; USD 38,000 - 56,000; Full time

Job summary

Marquette Mountain Resort is seeking a hands-on Guest Services Supervisor to lead daily operations across cafe, retail, and ticketing. You will manage staff, POS, inventories, and events while delivering exceptional guest experiences year-round.

The role requires strong leadership, communication, and organizational skills, with availability across weekdays, weeknights, weekends, and peak periods.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and team-management skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Supervise employees in retail, ticket, and cafe areas.
• Oversee POS, inventory, displays, and vendor coordination.
• Provide accurate product information for brands carried.
• Lead training and coordinate events and staff scheduling.
• Ensure guest services quality and efficient experiences for guests.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Team leadership

Education

Associate degree or equivalent experience

Tools

Google Suite

Canva

POS

Job description

Marquette Mountain Resort is seeking a hands-on Guest Services Supervisor to lead daily operations across cafe, retail, and ticketing. You will manage staff, POS, inventories, and events while delivering exceptional guest experiences year-round.

The role requires strong leadership, communication, and organizational skills, with availability across weekdays, weeknights, weekends, and peak periods.