Guest Services Supervisor | Lead Front-of-House & ADA

ASM Global; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Legends Global in Tucson, AZ is seeking a Guest Services Supervisor to direct ticket takers at entrances, manage seating, and monitor access while ensuring ADA compliance and guest safety during events.

You will train new staff, oversee front-of-house operations, inspect work areas, review incident reports, and supervise guest services team members. Flexible hours, including nights, weekends, and holidays, are required.

Qualifications

• High School Diploma or GED required.
• 1 year of guest services experience in a similar venue preferred.
• Good leadership and communication skills necessary.

Responsibilities

• Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
• Conduct on-the-job training for new employees.
• Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and ADA compliance.
• Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
• Review reports or logs on all incidents and related activities for submittal to the Security Manager.
• Frequently evaluates the performance of all guest services personnel assigned under Lead’s jurisdiction.
• Perform other tasks as assigned.

Skills

English fluency

Radio communication

Leadership

Guest services

Education

High School Diploma or GED

Tools

Radio equipment

Job description

Legends Global in Tucson, AZ is seeking a Guest Services Supervisor to direct ticket takers at entrances, manage seating, and monitor access while ensuring ADA compliance and guest safety during events.

You will train new staff, oversee front-of-house operations, inspect work areas, review incident reports, and supervise guest services team members. Flexible hours, including nights, weekends, and holidays, are required.