Guest Services Supervisor: Lead Front Desk & Team Growth

RESIDENCE INN-GREENVILLE; Greenville (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Fun Work Environment

Training & Growth Opportunities

Medical/Dental/Vision

Paid time off

401k

Job summary

Residence Inn Greenville is seeking a Guest Services Supervisor to lead daily front desk operations, train and mentor staff, and ensure a superior check-in and guest experience in a fast-paced hotel environment.

You will empower the team, implement service standards, and collaborate with other departments to meet guest needs while upholding PEACH values. This role offers competitive pay, benefits, and opportunities for growth within Hospitality America’s portfolio.

Qualifications

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead the daily front desk operations to provide guests with a superior check-in/check-out experience and ensure guest needs are met with friendly, efficient service.
• Act as a problem solver for guests and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed guest satisfaction measures.
• Ensure all front desk staff are trained in front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support front desk staff to perform at their best.
• Provide regular development opportunities for front desk staff to improve leadership pipeline.
• Oversee financial control procedures for cash, vouchers, inventories, and receivables.

Skills

Leadership

Customer service

Communication

Job description

Residence Inn Greenville is seeking a Guest Services Supervisor to lead daily front desk operations, train and mentor staff, and ensure a superior check-in and guest experience in a fast-paced hotel environment.

You will empower the team, implement service standards, and collaborate with other departments to meet guest needs while upholding PEACH values. This role offers competitive pay, benefits, and opportunities for growth within Hospitality America’s portfolio.