Guest Services Supervisor: Lead Front Desk Experience

HOSPITALITY AMERICA, INC.

Greenville (SC)

On-site

USD 25,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

401k Retirement Plan

Job summary

Residence Inn Greenville is seeking a Guest Services Supervisor to lead the front desk team and elevate guest experiences. You will train, coach, and mentor staff to provide exceptional service, ensure smooth check-in/check-out, and uphold brand standards.

Join a dynamic hotel team focused on growth, recognition, and competitive compensation. The role emphasizes leadership development and delivering memorable guest stays in a fast-paced environment.

Qualifications

Familiarity with hotel operations, including check-in/check-out procedures and room allocations.
1-2 years of customer service leadership preferred.
Exceptional verbal and written communication skills.
Ability to manage multiple responsibilities in a fast-paced environment.
Ability to cultivate a productive team aligned with PEACH values.

Responsibilities

Lead the daily front desk operations to deliver a superior check-in/check-out experience.
Coach and mentor front desk staff to meet guests' needs with friendly, efficient service.
Train staff on front desk operations, hotel policies, and brand standards.
Recruit, motivate, and support front desk staff to perform at their best.
Oversee cash handling, vouchers, inventories, and receivables.

Skills

Customer service leadership

Front desk operations

Training & mentoring

Problem solving

Job description

Join a dynamic hotel team focused on growth, recognition, and competitive compensation. The role emphasizes leadership development and delivering memorable guest stays in a fast-paced environment.

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