Front Desk Lead: Guest Experience Coach

Hospitality America; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Paid time off

401k retirement plan

Job summary

Residence Inn Greenville is seeking a Guest Services Supervisor to lead and grow front desk operations. You will train, coach, and mentor staff to deliver outstanding guest experiences, empowering them to provide friendly and efficient service during check-in/check-out.

The role emphasizes problem solving, process improvement, and staff development. Familiarity with hotel operations and a background in customer service leadership are preferred.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously (answering calls, guest requests, coordinating with departments).
• Ability to cultivate a productive team that embodies PEACH values.

Responsibilities

• Lead the daily operations of the front desk to provide guests with a superior check-in/check-out experience.
• Act as a problem solver for guests, empowering front desk staff to provide win/win solutions.
• Implement and maintain processes to meet or exceed guest satisfaction measures.
• Ensure front desk staff are trained in operations, policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support front desk staff to perform at their best.
• Provide regular development opportunities to improve leadership pipeline.
• Oversee financial control procedures for cash, vouchers, inventories, and receivables.

Skills

Communication skills

Education

Hotel operations familiarity

Customer service leadership experience

Job description

Residence Inn Greenville is seeking a Guest Services Supervisor to lead and grow front desk operations. You will train, coach, and mentor staff to deliver outstanding guest experiences, empowering them to provide friendly and efficient service during check-in/check-out.

The role emphasizes problem solving, process improvement, and staff development. Familiarity with hotel operations and a background in customer service leadership are preferred.