Guest Services Supervisor, Front Desk Leader

Portland Embassy Suites - Atrium Hospitality; Portland (OR); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Portland Embassy Suites - Atrium Hospitality in Portland, OR is seeking a Front Desk Supervisor for a full-time role to oversee daily operations, ensuring smooth check-ins and check-outs while mentoring front desk staff.

You will address guest concerns with poise, monitor shift reports and cash handling, and assist with VIP arrivals. This position offers growth opportunities and a strong benefits package.

Qualifications

• Customer service and leadership experience
• Strong communication skills
• Detail-oriented and organized
• Tech confident
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech savy

Physical strength

Job description

Portland Embassy Suites - Atrium Hospitality in Portland, OR is seeking a Front Desk Supervisor for a full-time role to oversee daily operations, ensuring smooth check-ins and check-outs while mentoring front desk staff.

You will address guest concerns with poise, monitor shift reports and cash handling, and assist with VIP arrivals. This position offers growth opportunities and a strong benefits package.