Front Desk Team Lead — Growth & Benefits

Atrium Hospitality; Portland (OR); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive discounts

Job summary

Atrium Hospitality's Portland Embassy Suites is seeking a full-time Front Desk Supervisor in Portland, OR to oversee daily front desk operations, mentor staff, and ensure guest satisfaction from check-in to check-out. You will handle guest concerns with a calm, professional approach and maintain compliance with brand standards.

Ideal candidates bring customer service leadership experience, strong communication, and comfort with hotel systems.

Qualifications

• Experience in guest service leadership and supervision.
• Ability to manage daily front desk operations and coach staff.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Assist with VIP arrivals and other front desk tasks.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech confidence

Lifting 50 lbs

Tools

Hotel software

Job description

Atrium Hospitality's Portland Embassy Suites is seeking a full-time Front Desk Supervisor in Portland, OR to oversee daily front desk operations, mentor staff, and ensure guest satisfaction from check-in to check-out. You will handle guest concerns with a calm, professional approach and maintain compliance with brand standards.

Ideal candidates bring customer service leadership experience, strong communication, and comfort with hotel systems.