Guest Services Supervisor - Front Desk Leader

Harlow's Casino Resort & Spa; Greenville (MS); On-site; USD 36,000 - 60,000; Full time

Job summary

Harlow's Casino Resort & Spa in Greenville, MS seeks a Supervisor, Guest Services to oversee front desk operations on assigned shifts, ensuring smooth check-in experience and responsive guest support. You will guide guest services staff and related departments to maintain high standards of hospitality.

The role supports revenue goals, manages room inventory in collaboration with the front office, and ensures accurate handling of financial transactions and guest data.

Qualifications

• Must have strong guest service focus and leadership abilities.
• Prior supervision in front desk or guest services preferred.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Supervises all Guest Service staff on assigned shift and coordinates with other departments as needed.
• Assists in developing and implementing front office strategies to maximize guest satisfaction and efficiency.
• Supports budget achievement and profitability related to guest services, and monitors room inventory to optimize occupancy and ADR.
• Maintains procedures for handling financial transactions and guest data with confidentiality.

Skills

Guest service leadership

Supervisory experience

Education

High school diploma or equivalent

Job description

Harlow's Casino Resort & Spa in Greenville, MS seeks a Supervisor, Guest Services to oversee front desk operations on assigned shifts, ensuring smooth check-in experience and responsive guest support. You will guide guest services staff and related departments to maintain high standards of hospitality.

The role supports revenue goals, manages room inventory in collaboration with the front office, and ensures accurate handling of financial transactions and guest data.