Casino Floor Supervisor - Guest Experience & Operations

Churchill Downs Incorporated; Greenville (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Harlow's Casino Resort and Spa in Greenville, MS seeks a Floor Supervisor to oversee gaming operations and staff in an assigned area. You will circulate among tables, explain house rules, and ensure compliant and courteous service.

The role requires knowledge of table games, strong math and problem-solving abilities, and the ability to communicate effectively with guests and management in a fast-paced environment. High school diploma or equivalent required.

Qualifications

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from guests, regulatory agencies or staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to perform normal mathematical computations in regard to the implementation of current duties.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Responsibilities

• Oversee gaming operations and personnel in an assigned area.
• Circulate among tables and observe operations; explain and interpret operation rules of house to guests when acting as Floor Supervisor.
• Explain and interpret house rules, such as game rules and abetting limits for guests.
• Monitors and verify the counting and distribution of currency and chips.
• Monitors games operations to ensure that house rules are followed and that team member’s prompt and courteous service.
• Observes guest behavior for signs of cheating and report this to the Shift Supervisor.
• Performs other duties as assigned.

Skills

Reading & interpretation

Guest inquiries handling

Report writing/presentation

Math computations

Problem solving & data analysis

Interpreting diverse instructions

Education

High school diploma or equivalent

Job description

Harlow's Casino Resort and Spa in Greenville, MS seeks a Floor Supervisor to oversee gaming operations and staff in an assigned area. You will circulate among tables, explain house rules, and ensure compliant and courteous service.

The role requires knowledge of table games, strong math and problem-solving abilities, and the ability to communicate effectively with guests and management in a fast-paced environment. High school diploma or equivalent required.