Guest Services Supervisor - Front Desk Lead

Days Inn Encinitas; Encinitas (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Days Inn Encinitas in Encinitas, CA seeks an experienced Hotel Front Office Supervisor to oversee daily front desk operations and ensure guest satisfaction. You will greet guests, manage check-ins/outs, handle reservations, process payments, and promote the hotel's loyalty program.

The role requires strong communication, problem solving, and knowledge of local area and services. You will support the Front Office Manager and ensure the team delivers courteous, accurate service during a 24-hour

Qualifications

• Must have high school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to handle reservations and payments accurately.

Responsibilities

• Greet and check guests in, verify reservations and payments.
• Accept payments and manage house bank.
• Respond to guest complaints promptly.
• Answer phone and manage reservations and inquiries.
• Assist guests with luggage and provide local area information.
• Support Front Office Manager in daily operations.

Skills

Guest service

Communication skills

Reservations & payments

Team support

Problem solving

Education

High School diploma / Secondary qualification or equivalent

Job description

Days Inn Encinitas in Encinitas, CA seeks an experienced Hotel Front Office Supervisor to oversee daily front desk operations and ensure guest satisfaction. You will greet guests, manage check-ins/outs, handle reservations, process payments, and promote the hotel's loyalty program.

The role requires strong communication, problem solving, and knowledge of local area and services. You will support the Front Office Manager and ensure the team delivers courteous, accurate service during a 24-hour