Guest Services Supervisor - Bell & Shuttle Lead

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Boyne Mountain Resort in Michigan is seeking a Guest Service Supervisor to oversee the bell staff and shuttle operations, ensuring exceptional guest experiences and seamless coordination with the front desk. You will lead, train, and support a team, develop weekly schedules, monitor labor costs, and maintain resort-wide standards of hospitality across all guest touchpoints.

The ideal candidate has at least 1 year of guest service experience, a high school diploma, basic computer skills, and the

Qualifications

• Minimum 1 year of guest service experience.
• High school diploma or equivalent.
• Able to work nights, weekends, and holidays.

Responsibilities

• Lead bell staff and shuttle operations; supervise guest service.
• Train staff and coach in delivering high-quality service.
• Create weekly staff schedules and manage labor costs.
• Oversee valet and parking operations; ensure security of keys and vehicles.
• Maintain front loops, bell desks, and lobby areas to standards.
• Collaborate with front desk and other departments for seamless guest stays.

Skills

Guest service

Leadership

Communication

Team training

Schedule management

Education

High school diploma

Tools

Basic computer skills

Job description

Boyne Mountain Resort in Michigan is seeking a Guest Service Supervisor to oversee the bell staff and shuttle operations, ensuring exceptional guest experiences and seamless coordination with the front desk. You will lead, train, and support a team, develop weekly schedules, monitor labor costs, and maintain resort-wide standards of hospitality across all guest touchpoints.

The ideal candidate has at least 1 year of guest service experience, a high school diploma, basic computer skills, and the