Guest Services Supervisor

Woodlake Trails; Sarasota (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Guest Services Supervisor to manage front desk operations at a resort in Sarasota. This role involves supervising the Guest Services team and ensuring the highest customer service standards are met. Candidates should have strong leadership skills, prior supervisory experience, and a high school diploma.

Benefits

Comprehensive Medical and Prescription coverage

401(k) Plan with matching contribution

Tuition Reimbursement program

Paid Time Off

Vacation RV Site Discounts

Qualifications

• Minimum of 2 years administrative experience.
• Previous supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Supervises front desk operations and team members.
• Handles guest complaints and inquiries.
• Maintains records and ensures compliance with cash handling policies.

Skills

Communication

Leadership

Problem-Solving

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Supervisor to manage the front desk operations for one of our resorts. You will supervise and assist the team that serves as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

The Guest Services Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

JOB DUTIES

• Coordinates team member selection, training, schedule, and development of Guest Services Coordinators and ensures all team members comply with appropriate policies and procedures.
• Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times.
• Ensures guests and residents receive the highest levels of service consistent with Sun’s customer service philosophy.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees while ensuring to adhere to cash handling policies; records in the proper accounts and issues receipts.
• Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
• Reviews and codes invoices and statements for manager approval.
• Maintains the petty cash fund, ensuring to record expenditure in the proper accounts.
• Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner; fields resort comments, suggestions and complaints.
• Makes collection calls for site rental payments as directed. Submits bad debt files to collections.
• Completes and maintains resort records, reports, and files in accordance with the Operations Manual.
• Ensures office supplies are sufficiently stocked and prepared supply orders as needed.
• Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 2 years administrative experience
• Previous supervisory experience
• Excellent verbal and written communication skills
• Demonstrated leadership abilities
• Good problem-solving skills
• Professional appearance
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
• Prior RV Resort office experience, a plus

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Reference: 132283

At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

California Team Member Privacy Notice

Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa
Job Segment: Front Desk, Manager, Data Entry, Supply, Administrative, Management, Operations

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor