Guest Services Supervisor

Westgate Resorts; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan with company match

Daily Pay - access earnings

Job summary

Westgate Park City Resort & Spa is seeking a Guest Services Supervisor to lead Bell Services, Shuttle, Valet, and Front Drive teams in delivering a seamless, elevated guest experience from arrival to departure.

The role is hands-on, supervisory, and includes lifting and moving luggage and equipment. You will mentor staff and ensure high standards of guest service in a fast-paced hospitality setting.

Qualifications

• 1–2 years of supervisory experience preferred.
• Must have a valid driver’s license with clean driving record.
• Must be at least 21 years old.
• Must be able to lift 50 lbs.
• Excellent customer service and communication skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead and support Bell Services, Shuttle, Valet, and Front Drive teams to deliver guest service and daily operations.
• Assist with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and belongings safely.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards and Forbes Service expectations.
• Maintain smooth operations across shuttle, valet, and equipment handling.
• Ensure tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff with scheduling and development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem-solving to elevate guest satisfaction and collaborate with departments.

Skills

Supervisory experience

Customer service

Communication

Driver’s license

Flexibility

Job description

Job Description

Pay rate: $21 per hour plus pooled tips. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Join the team at Westgate Park City Resort & Spa as our Guest Services Supervisor, where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast-paced environments, and enjoy mentoring a team, this role is for you.

This is a hands-on leadership role that works alongside the team daily and requires the ability to lift and transport guest luggage, ski equipment, and other items while delivering exceptional service and support.

You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

What You’ll Do

• Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and ensure smooth daily operations.
• Work alongside team members in a hands-on capacity, assisting with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem-solving skills to resolve issues and elevate guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• 1-2 years of supervisory experience preferred.
• Must have a valid driver's license with clean driving record for motor vehicle record check.
• Must be at least 21 years of age.
• Must be able to lift 50lbs.
• Excellent customer service and communication skills.
• Flexibility to work nights, weekends, and holidays.
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.