Guest Services Supervisor

Staypineapple; Portland (OR); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Excellent pay & benefits

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Special events & celebrations

Job summary

Staypineapple is looking for a Guest Services Supervisor to lead the front desk team and ensure service aligns with Staypineapple standards. You will train staff, participate in daily desk tasks, and support performance monitoring, while maintaining accurate cash handling and reconciliations.

The role emphasizes collaboration, excellent communication, and a passion for guest satisfaction within a dynamic boutique-hotel environment.

Qualifications

• High School Diploma or equivalent.
• Six to twelve years of related experience.
• Valid food handlers card and alcohol service card (can be obtained after hire).
• Demonstrated ability to contribute to a collaborative and diverse team.
• Ability to quickly assess situations and create effective resolutions.
• Passion to provide excellent customer service.

Responsibilities

• Providing training and guidance for front desk staff on SOPs and standards.
• Stepping in to complete daily front desk tasks, including guest welcome beverages.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: cash drawer, deposits, credit card batches.

Skills

Team collaboration

Customer service

Communication skills

Problem solving

Situational judgment

Education

High School Diploma or equivalent

Job description

Who we're looking for:

GUEST SERVICES SUPERVISOR

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That's where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

What to expect:

Here are a few things that will make your days full and rewarding:

1. Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
2. Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed
3. Assisting Guest Services Manager with monitoring performance and attendance
4. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

Your experience and qualifications:

1. High School Diploma or equivalent
2. Six to twelve years of related experience
3. Possess a valid food handlers card and alcohol service card (can acquire after hire).
4. Demonstrated ability to contribute to a collaborative and diverse team dynamic
5. Ability to quickly assess situations and create effective resolutions to problemsPossess a passion to provide excellent customer service
6. Proficient at fulfilling requests in a thorough and timely manner
7. Excellent verbal and written business communication skills

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $22.75 per hour

Status: Full Time