Guest Services Supervisor

Hyatt Place; Mount Pleasant (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyatt Place seeks a full-time PM Guest Services Supervisor for its Charleston location. In this role, you will manage front desk operations, ensuring guest satisfaction and compliance with hotel standards. Ideal candidates will possess strong leadership skills and experience in customer service within the hospitality industry.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experience in Guest Services and Front Desk Operations is essential.
• Strong leadership and team management skills required.
• Previous experience in hospitality or a similar role is preferred.

Responsibilities

• Oversee daily operations of the front desk and ensure guest satisfaction.
• Handle guest inquiries and complaints while managing staff schedules.
• Provide training and support to team members, maintaining a welcoming environment.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Conflict Resolution

Education

High School Diploma or equivalent

Degree in Hospitality Management

Tools

Hotel Management Software

Basic Computer Skills

Job description

16 hours ago Be among the first 25 applicants

Direct message the job poster from Hyatt Place

Experienced Hospitality Professional | Hotel Management Consultant

Company Description

Welcome to a different place at Hyatt Place. Our hotels are perfect for your blended lifestyle of work and play, providing 24/7 access to essential services and amenities. Business travelers and families can enjoy the Bakery Cafe, a guest kitchen with fresh snacks and entrees, and daily complimentary breakfast. We offer spacious guestrooms with the Hyatt Grand Bed, complimentary Wi-Fi, and stylish bathrooms with granite countertops. Located in urban, suburban, or airport locations, our hotels offer comfort and consistency, ensuring you get the same great experience no matter where you stay.

Role Description

This is a full-time on-site role for a PM Guest Services Supervisor located in Charleston, SC. The Guest Services Supervisor will oversee the daily operations of the front desk, ensure guest satisfaction, and manage guest service representatives. Responsibilities include handling guest inquiries and complaints, coordinating with other departments, managing staff schedules, and ensuring compliance with hotel standards and procedures. The role also involves providing training and support to team members and maintaining an efficient and welcoming environment for all guests.

Qualifications

• Experience in Guest Services, Front Desk Operations, and Customer Service
• Strong Leadership, Supervisory, and Team Management skills
• Excellent Communication, Conflict Resolution, and Problem-Solving abilities
• Proficiency in Hotel Management Software and Basic Computer Skills
• High School Diploma or equivalent; a degree in Hospitality Management is a plus
• Ability to work flexible hours, including weekends and holidays
• Previous experience in hospitality or a similar role is preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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