Guest Services Supervisor

HAMPTON INN and SUITES BATON ROUGE; Baton Rouge (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Paid vacation time

401k retirement plan

Job summary

Hampton Inn & Suites Baton Rouge Downtown is seeking a Guest Services Supervisor to lead the front desk, training and mentoring staff to deliver outstanding guest experiences at the Hampton Inn & Suites Baton Rouge Downtown.

You will implement processes, recruit and develop the team, and ensure compliance with policies while maintaining a focus on guest satisfaction in a fast-paced hotel environment.

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with front desk operations and hotel policies.

Responsibilities

• Lead the daily front desk operations and empower staff to deliver superior check-in/check-out experiences.
• Act as a problem solver for guests and staff to provide win/win solutions.
• Implement and maintain processes that meet or exceed guest satisfaction measures.
• Ensure front desk staff are trained in policies, brand requirements, and service standards.
• Recruit, mentor, train, and support front desk staff; develop leadership pipeline.

Skills

Communication

Front desk leadership

Education

1-2 years customer service leadership

Job description

We are looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Supervisor at our Hampton Inn & Suites Baton Rouge Downtown hotel. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you.

About Us:

At Hospitality America, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What you’ll do

• Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support all front desk staff enabling them to perform at their best.
• Provide regular development opportunities for front desk staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables.
• Produce accurate financial reports in a timely manner.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.

Why Hampton Inn & Suites Baton Rouge Downtown:

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

Education and Experience

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.