Guest Services Supervisor

Sage Restaurant Group; Aurora, Northern (CO, KY); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Employee discounts

Company culture

Job summary

The Sage Restaurant Group is seeking a Front Desk Supervisor in Aurora, CO. You will oversee the hotel front desk, ensuring efficient service while responding to reservations, inquiries, and guest concerns with professionalism.

Responsibilities include training staff, handling cash, and presenting accurate charges at checkout. A strong customer-service mindset, communication skills, and basic computer cash systems knowledge are required.

Qualifications

• High school education or equivalent experience.
• Experience handling cash and guest interactions.
• Ability to communicate hotel services to guests.

Responsibilities

• Supervise front desk operations to ensure outstanding service.
• Train and coach front desk staff for quality operations.
• Resolve guest issues promptly to maintain satisfaction.
• Complete check-in procedures and manage guest accounts.
• Handle cash, receipts and hotel charges accurately.
• Answer inquiries and upsell room nights to boost occupancy.
• Maintain guest relations with timely, knowledgeable responses.
• Operate PBX, schedule wake-up calls and paging.
• Maintain cash drawer and adhere to bank policies.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties as assigned by management.

Skills

Front desk ops

Customer service

Cash handling

Communication

Computer literacy

Second language

Education

High school diploma

Job description

Why us?

Applications open until 10/27/2026 or until filled.

Position does require open job availability (must work nights/weekends/holidays).

A Modern Pioneer's Retreat at the Heart of Colorado Innovation

Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Facult is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish.

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

• Ability to communicate in person and on telephone frequently.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Continuous standing 90% of time -communicating with guests.
• No climbing required. No driving required.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Exceptional Benefits & Perks:

• Explore & Save
• Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.
• Comprehensive Health Coverage
• We've got you covered with medical, vision, and dental insurance because your well-being matters.
• Join a Culture That Celebrates You
• At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Ready to be part of something extraordinary? Let's create the future of hospitality together.

Salary

USD $21.00 - USD $22.00 /Hr.

Position Type: Regular Full-Time

Property: The Benson Hotel & Facult

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $21.00/Hr.

Max: USD $22.00/Hr.

Tipped Position: No

Address: 13025 E Montview Blvd

City: Aurora

State: Colorado

EOE Protected Veterans/Disability