Guest Services Agent (Part Time)

Sage Hospitality Group; Aurora (CO); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

Exclusive Sage Discounts

Job summary

The Benson Hotel & Faculty Club, part of Sage Hospitality Group, in Aurora near the UC Anschutz Medical Campus, is seeking a friendly Front Desk Clerk. You will greet guests, manage reservations, and handle check-ins/check-outs with accuracy and courtesy.

Open nights, weekends, and holidays required; you’ll work with cash handling, answer inquiries, and provide information to enhance guest experiences. Fluency in English and strong organizational skills are essential.

Qualifications

• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Past experience dealing directly with the public and general customer service knowledge.
• Fluent in oral and written English.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Responsibilities

• Greets and completes established check-in procedures for arriving guests, using manual and computerized methods.
• Facilitates guest checkout and ensures accurate room charges.
• Regularly handles cash transactions and maintains hotel records.
• Answers inquiries and takes reservations, communicates rates, and uses suggestive selling.
• Maintains good customer relations with timely and knowledgeable responses.
• Operates PBX equipment and handles wake-up calls and paging.
• Manages cash transactions per hotel bank policy.
• Maintains a friendly, cheerful demeanor.

Skills

Cash handling

Customer service

English fluency

Multitasking

Computer literacy

Phone etiquette

Organized

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Applications open until 10/27/2026 or until filled.

Position does require open job availability (must work nights/weekends/holidays).

A Modern Pioneer's Retreat at the Heart of Colorado Innovation

Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish.

Responds in a professional and courteous manner to arriving, departing and in-house guests and VIP's by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Open and flexible position availability required. Must be able to work AM, PM, overnights, holidays and weekends.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Why You'll Love Working at Sage

Exceptional Benefits & Perks

Explore & Save

Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide-your gateway to unforgettable experiences across the country.

We've got you covered with medical, vision, and dental insurance because your well-being matters.

Join a Culture That Celebrates You

At Sage, you're part of a community. We're building something special a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Ready to be part of something extraordinary? Let's create the future of hospitality together.

USD $19.00 - USD $19.00 /Hr.