Full-time Front Desk Agent

Sage Restaurant Group; Denver (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Paid time off

Job summary

Hotel Clio, a Luxury Collection Hotel, Denver, seeks a Front Desk & Guest Services Associate to provide professional, courteous service to arriving and departing guests. You will handle reservations, check-ins, and inquiries with a strong emphasis on accuracy and hospitality.

Responsibilities include greeting guests, processing payments, and maintaining a smooth front desk operation. Prior cash handling and customer service experience are preferred; fluency in English is required.

Qualifications

• High School diploma or equivalent required.
• Must be fluent in English (spoken and written).
• Experience with cash handling and guest service desirable.
• Ability to handle reservations and inquiries with courtesy and accuracy.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and complete check-in procedures using manual and computer methods.
• Assist guests with check-out and finalize charges.
• Process cash transactions and maintain accurate records.
• Answer inquiries and take reservations with professional service.
• Provide timely, accurate information about rates and services.
• Maintain courteous demeanor and knowledge of in-house functions.

Skills

Cash handling

Customer service

Fluent English

Reservation inquiries

Multi-tasking

Education

High School diploma or equivalent

Tools

Cash register systems

Reservation software

PBX system

Job description

Why us?

Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness.

Application open until October 15, 2026 or until filled.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Marriott + Sage Hotels, Restaurants, and much more.
• One hot meal per-shift in associate cafetería
• Discounted covered garage parking available for purchase
• Eligible to participate in the Employee Referral Bonus Program.

Salary

USD $20.25 - USD $20.25 /Hr.

ID:

2026-33372

Position Type:

Regular Full-Time

Property :

Hotel Clio

Outlet:

Hotel

Category:

Front Desk & Guest Services

Min:

USD $20.25/Hr.

Max:

USD $20.25/Hr.

Tipped Position:

No

Address :

150 Clayton Ln

City :

Denver

State :

Colorado

EOE Protected Veterans/Disability