Guest Services Supervisor

Omni Hotels & Resorts; Asheville (NC); On-site; USD 45,000 - 58,000; Full time

Job summary

The Omni Grove Park Inn in Asheville, NC is seeking a Guest Services Supervisor to ensure courteous check-in/out and uphold four-star standards. You will manage guest interactions, resolve issues, and coordinate with front desk and other departments to deliver exceptional service.

Qualifications include a strong customer-service orientation, a valid North Carolina driver’s license, and the ability to stand for long periods.

Qualifications

• Customer service orientation and friendly, motivated attitude.
• Valid North Carolina driver’s license.
• Able to stand for prolonged periods and perform desk duties.
• Experience with hotel guest services systems is a plus.

Responsibilities

• Be thoroughly acquainted with all check-in and check-out policies and procedures.
• Handle various guest scenarios with professionalism.
• Be familiar with all hotel facilities and offerings.
• Understand the influence of all departments on the guest services desk.
• Train new associates and supervise desk operations in the absence of the Guest Services Manager.
• Understand and perform rooms control duties and follow radio codes and emergency procedures.

Skills

Customer service orientation

Ability to stand for prolonged periods

Strong communication skills

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Opera

Alice

Microsoft Office

Job description

The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Overview:

The role of the Guest Services Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities:

• To be thoroughly acquainted with all check-in and check-out policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the guest services desk
  • To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the guest services desk
  • Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Guest Services Manager
  • Understand and be able to perform roomscontrol duties.
• Broad knowledge ofSynergy, Alice ad OPERA
  • Familiar with all reservation special packages.
  • Understand all radio codes and emergency procedures.

Qualifications:

• Attain a high propensity for customer service.
• Valid North Carolina Drivers License required
• Drug Screen required. This role requires driving company vehicle
• Ability to stand for prolonged periods of time.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America