Guest Services Staff - AEG Presents Great Lakes - Masonic Temple

AEG Worldwide; Detroit (MI); Presencial; USD 19 000 - 23 000; Tempo parcial

Resumo da oferta

AEG Worldwide is seeking a thoughtful Guest Services Staff member for the Great Lakes - Masonic Temple venue. You will be the primary source of warm, informed assistance for guests as they enter and move through the venue, ensuring a safe and welcoming experience.

You will answer questions, direct guests, manage coat checks and wristbands, and help ADA patrons while upholding venue policies. This part-time role requires reliability, good communication, and the ability to work nights, weekends

Qualificações

• High School Diploma or equivalent required.
• Prior experience in guest services is preferred but not required.
• Must be reliable, punctual and able to work in a loud environment.
• Ability to lift 50 lbs and stand for long periods.

Responsabilidades

• Answer guest questions and direct guests to restrooms, ATM, coat checks, VIP areas and concert zones.
• Operate coat check rooms following venue procedures and safety guidelines.
• Scan tickets and administer wristbands for event entry (21+, VIP Access, Private Event Access).
• Greet guests, resolve complaints and assist ADA patrons; escalate when needed.
• Enforce venue policies and complete required trainings; assist during emergencies and evacuations.

Conhecimentos

Customer service

Communication

De-escalation

Attendance reliability

Physical stamina

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Guest Services Staff - AEG Presents Great Lakes - Masonic Temple

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbandsfor event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• Previous experience preferred, but not required
• Reliable, punctual, and regular in attendance
• Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $14 - $17

Bonus: This position is not eligible for a bonus under the current

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.