Guest Services Staff

Paycom - ATS; Ogden Valley (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee perks for resort access

Discounts on resort services

Job summary

Paycom - ATS in Ogden Valley, UT seeks Resort Hosts to support day-to-day resort operations across multiple departments. You will assist guests with information, help in parking, food and beverage, rentals, and ticket scanning while maintaining a friendly, professional demeanor in a fast-paced environment.

Able to lift, stand for long periods, and work weekends/holidays. Prior customer service experience is a plus; 18+ and basic computer skills required.

Qualifications

• 18 years of age or older.
• HS Diploma or equivalent.
• Previous customer service experience is a plus.
• Basic computer skills.

Responsibilities

• Perform duties at a minimum of three departments.
• Provide direction and information to resort guests.
• Parking support.
• Food and beverage support.
• Ticket scanning support.
• Rental boot fitting support.
• Reloadable card distribution.
• Custodial support.
• Complete opening and closing procedures/checklists.
• Be willing to jump in and help wherever needed.
• Provide support to Rental and Ski & Ride School daily operations.
• Other duties as assigned.

Skills

Google Workspaces

Communication skills

Teamwork

Customer service

Professionalism

Safety mindset

Attendance & reliability

Education

HS Diploma or equivalent

Job description

Resort Hosts strive to continuously provide excellent customer service and the Freedom to ski for our guests. Hosts are expected to participate with other departments to gain an understanding of all resort layout, products, services, events and promotions to assist our guests in having a great experience. You will support day-to-day resort operations throughout the base area. You must be detail-oriented and also open-minded, creative, and excited to bring new ideas to the table in efforts to best serve guests and support the team. If you’re a fan of skiing, the outdoors, providing fun to others, and staying cool in a fast-paced environment, then you’ll fit right in. This position is great for anyone who loves to ski/snowboard, as we have great perks for our employees to also enjoy our resort and sister resorts throughout the country. Employees also receive discounts. Please see the complete listing of employee perks on our website.Essential Duties/Functions:Successfully perform duties at a minimum of three departmentsProvide direction and information to resort guestsParking SupportFood and beverage supportTicket scanning supportRental boot fitting supportReloadable card distributionCustodial supportComplete “opening” and “closing” procedures/processes /checklists.Other Responsibilities:Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations..Other duties as assigned.Knowledge, Skills, and Abilities:Skill in Google Workspaces and standard computer interfaces.Skill in providing expectation-exceeding customer service to all guests.Excellent written and verbal communication with co-workers and guests.Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.Proven commitment to providing outstanding customer service.Ability to maintain professionalism, including during periods of tension or while under pressure.Commitment to providing a safe work environment for employees and guests.Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends.Strong personal initiativeExperience/Qualifications:18 years of age or older.HS Diploma or equivalent.Basic computer skillsPrevious customer service experience is a plusPrevious cashier experience is a plusPhysical Requirements:Able to lift up to 30 pounds.Able to stand for long periods of time.Cleaning / Maintaining lodge, department areas such as windows, picking up trash, restrooms, etc.