GUEST SERVICES SPECIALIST - Part Time (Savannah)

Savannah Convention Center; Savannah (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

The Savannah Convention Center is seeking a part-time Guest Services Specialist to greet guests, answer questions, and assist with events on-site. The role emphasizes excellent customer service, effective communication, and a friendly demeanor in a fast-paced venue environment.

Responsibilities include assisting guests, directing to destinations, and supporting staff with ticketing and coat/bag check, using iPads for surveys and information delivery.

Qualifications

• Minimum two years of hospitality experience or pursuing hospitality degree.
• Able to work flexible schedule including nights, weekends, holidays.
• Must be able to stand or walk for extended periods and lift up to 50 pounds.

Responsibilities

• Greet guests and provide a warm, genuine welcome and farewell.
• Answer questions about events, SCC campus, and downtown Savannah.
• Escort guests to destinations and relay information about SCC services and amenities.
• Assist with ticket taking, ushering, and coat/bag check as needed.
• Monitor information desks/kiosks and assist with guest surveys using iPad.

Skills

Customer service

Communication skills

Public interaction

Detail oriented

Integrity

Teamwork

Tech savvy

Education

Two years hospitality experience

Pursuing hospitality degree

Tools

iPad

Two-way radio

Computers

Job description

Guest Services Specialist (Part-Time)Savannah Convention CenterAt the Savannah Convention Center (SCC), we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County, and the state of Georgia. It’s what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences.Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career with the GWCCA at the Savannah Convention Center could be your calling. Are you ready to begin your Authority Life journey?The Savannah Convention Center is currently seeking a part-time Guest Services Specialist to join our team. The Guest Services Specialist shall serve as a brand ambassador for the Authority exhibiting the shared values and business beliefs of our team of professionals. This position is an on-call, per event employee who is responsible for greeting each guest, answering questions the guest might have regarding an event, the Savannah Convention Center campus, or downtown Savannah.ESSENTIAL DUTIES AND RESPONSIBILITIESExtend a warm, genuine welcome and fond farewell to all on our campusExemplify SCC core values in every interactionProvide guests with any assistance including the location of their destination and escorting them when appropriateInform guests of SCC services and downtown amenitiesAnticipate and address guests’ service needs to exceed their expectationsEnsure personal appearance is clean and professionalMay serve as an usher, greeter, and/or ticket taker for special events.Listen to any concerns that may arise and work to resolve any issues that guests may experience during their visitMonitor visitor materials and displays in and around the information desks/kiosksConduct attendee surveys using iPadAssist in the checking out or issuing of wheelchair, cart rental and coat/bag check.Use a two-way radio for communication with event managers, public safety, and staff.Report actual/suspected violations of policies, procedures, rules or regulations to your supervisor.Act as a member of the emergency evacuation team by directing guests to emergency exitsMaintain confidentiality of proprietary informationPerform other reasonable job duties as requested by supervisors.KNOWLEDGE, SKILLS, and ABILITIESMust have a demonstrated ability to function in a fast paced, high-pressure environmentCustomer service experience and exceptional customer service, communication skills.Comfortable working with the public with an outgoing and friendly personalityMust feel comfortable when around large groups or speaking to a guest, as neededUnderstands the importance of providing customer service and being detailed oriented.High degree of integrity and complianceThoroughness in task approach, follow-up & completion;Excellent computer skillsSelf-awarenessAssess, weigh and manage risk in the face of uncertaintyResearch and interpret relevant information from a range of sourcesUse appropriate technology to find and process information, while continuously looking for innovative ways to enhance our performanceEDUCATION AND/OR EXPERIENCEMust have a minimum of two (2) years of experience in the hospitality industry OR currently pursuing a degree in hospitality or related fieldMust be able to work a flexible schedule (nights, weekends, holidays) and available work a minimum of 16 hours per monthEmployees must be able to stand or walk for an extended periodMust have a working knowledge of computers, connectivity/internet use, and familiarity with iPadsMust be able to demonstrate sound oral and written communication, multilingual preferredPHYSICAL REQUIREMENTS:Position requires mobility.Position requires prolonged periods of standing on feet, sitting, and walking.Ability to go up and down stairs.Occasional bending and stooping.Frequent talking and hearing.Ability to lift up to 50 poundsThe Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.