Guest Services Specialist - Honolulu Front Desk & Concierge

Hotel Equities; Honolulu (HI); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hourly pay

Vacation & holiday pay

Same-day pay

Employee assistance program

Reduced room rates

Third party perks

Job summary

Hotel Equities is seeking a Guest Services Representative for the White Sands Hotel in Honolulu, HI. You will greet guests, check-in/check-out, handle reservations, and promote the hotel's guest programs with a focus on accuracy and courtesy.

You will respond to inquiries, assist with luggage, provide local information, process payments, and maintain professional service standards. The role requires strong communication, cash handling, and computer skills, with a friendly, proactive attitude.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel guest services preferred.
• Strong communication and cash handling skills.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests and verify reservations and payment information.
• Promote guest programs and recognize VIP members.
• Handle reservations, check-ins and check-outs efficiently.
• Respond to guest inquiries and resolve complaints promptly.
• Assist with luggage and provide local area information.
• Maintain guest privacy and security procedures.

Skills

Guest service

Cash handling

Communication

Computer literacy

Multitasking

Education

High School diploma /Secondary qualification or equivalent

Job description

Hotel Equities is seeking a Guest Services Representative for the White Sands Hotel in Honolulu, HI. You will greet guests, check-in/check-out, handle reservations, and promote the hotel's guest programs with a focus on accuracy and courtesy.

You will respond to inquiries, assist with luggage, provide local information, process payments, and maintain professional service standards. The role requires strong communication, cash handling, and computer skills, with a friendly, proactive attitude.