Guest Services Supervisor – Honolulu | Flexible Schedule

White Sands Hotel; Honolulu (HI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Career Growth Opportunities

401(k)

Employee discount

Flexible schedule

Job summary

Hotel Equities is seeking a Guest Services Supervisor for White Sands Hotel in Honolulu, HI, to lead front desk operations and ensure exceptional guest experiences.

You will greet guests, manage check-ins and check-outs, handle reservations inquiries, coordinate with housekeeping and engineering, respond to complaints, and promote the hotel’s services and the loyalty program; a polished, friendly, and proactive approach is essential.

Qualifications

• Must communicate clearly with guests and colleagues.
• Experience in front desk or guest services preferred.
• Ability to handle cash and reservations professionally.

Responsibilities

• Greet and register guests, verify reservations and payment details.
• Handle check-ins and check-outs efficiently and courteously.
• Answer inquiries by phone and in person, provide local information.
• Resolve guest complaints promptly and professionally.
• Promote hotel services and loyalty programs to guests.

Skills

Strong communication

Problem solving

Flexible schedule

Education

High School diploma

Job description

Hotel Equities is seeking a Guest Services Supervisor for White Sands Hotel in Honolulu, HI, to lead front desk operations and ensure exceptional guest experiences.

You will greet guests, manage check-ins and check-outs, handle reservations inquiries, coordinate with housekeeping and engineering, respond to complaints, and promote the hotel’s services and the loyalty program; a polished, friendly, and proactive approach is essential.