Guest Services Specialist — Front Desk (PT) with Growth

Wittwer Hospitality partnership; Nephi (UT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

PTO

Complimentary Hotel Stay

Medical

Telehealth

Dental

Vision

Life Insurance

401k with Employer match

On-Demand Payment

Employee Discounts

Profit Sharing

Semi-annual cash incentives

Job summary

Microtel Inn & Suites by Wyndham Nephi is seeking a friendly Front Desk Associate for a part-time 32-hour schedule (Wed, Thu, Sat & Sun). You will manage reservations, check-ins/outs, and coordinate with hotel departments to ensure guest satisfaction.

The role starts at $14.00/hr with raises based on experience and performance. Benefits include PTO, medical, dental, vision, life insurance, a 401(k) with employer match, and employee discounts plus occasional incentives.

Qualifications

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by hotel brand standards for level of service
• Identify & overcome guest issues quickly and attentively

Responsibilities

• Manage guest reservations i.e. check-ins, check-outs, and complete reservations online & over the phone
• Processing credit card & cash transactions
• Coordinate with hotel departments to provide Superior Service
• Daily Activity Reports and deposit drops
• Maintain Front Desk and Hotel Lobby clean and organized; weekly deep cleaning
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming guest calls and reservations
• Sales for new reservations including rates and availability
• Knowledge of property details (rooms, amenities, breakfast)
• Guest-friendly, approachable demeanor
• Follow Company Handbook procedures
• Flexible work hours as needed

Job description

Microtel Inn & Suites by Wyndham Nephi is seeking a friendly Front Desk Associate for a part-time 32-hour schedule (Wed, Thu, Sat & Sun). You will manage reservations, check-ins/outs, and coordinate with hotel departments to ensure guest satisfaction.

The role starts at $14.00/hr with raises based on experience and performance. Benefits include PTO, medical, dental, vision, life insurance, a 401(k) with employer match, and employee discounts plus occasional incentives.