Guest Services Specialist — Front Desk

Hotel Lucine; Kentucky; On-site; USD 21,000 - 23,000; Full time

Job summary

The Wave at Marblehead is seeking a friendly and professional front desk associate to deliver exceptional guest service. You will welcome guests, handle reservations, manage calls, and assist with check-in/check-out while maintaining knowledge of rooms, rates, and available inventory.

Strong communication, accuracy in handling guest accounts, and the ability to work flexible shifts (including weekends and evenings) are essential to succeed in this role.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Welcome and check-in guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette.
• Accountable for assigned cash drawer(s) and cash balances (make correct change).
• Answer and transfer calls in a timely and courteous fashion.
• Manage reservations process, including processing room reservations, deposits, and confirmations; stay aware of rates and packages.
• Maintain knowledge of room types, features, locations, and rates; ensure accurate data in the system.

Education

High School diploma or equivalent

Job description

The Wave at Marblehead is seeking a friendly and professional front desk associate to deliver exceptional guest service. You will welcome guests, handle reservations, manage calls, and assist with check-in/check-out while maintaining knowledge of rooms, rates, and available inventory.

Strong communication, accuracy in handling guest accounts, and the ability to work flexible shifts (including weekends and evenings) are essential to succeed in this role.