Guest Experience Agent | Flexible Shifts & Perks

Aspen Juneau; Juneau (AK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

401(k) with company match

Hotel room discounts

Training and development opportunities

Job summary

Aspen Juneau is seeking a Front Desk Agent to greet guests and manage reservations at our hotel. Ideal candidates will have a friendly attitude, strong communication skills, and basic computer knowledge. Responsibilities include checking guests in and out, answering questions, and coordinating with teams to ensure guest satisfaction. We offer medical benefits, paid time off, and training opportunities. Join us to become part of an exciting and supportive team in Juneau, Alaska.

Qualifications

• Previous hotel or customer service experience is a plus, but not required.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests with a warm and genuine welcome.
• Check guests in and out efficiently and accurately.
• Handle guest requests and resolve concerns with care and professionalism.
• Manage reservations, room assignments, and billing details.
• Coordinate with housekeeping and other teams to ensure a seamless stay.

Skills

Friendly, positive, and guest-focused attitude

Strong communication and problem-solving skills

Ability to stay calm and organized in a fast-paced environment

Basic computer skills

Attention to detail

Job description

Aspen Juneau is seeking a Front Desk Agent to greet guests and manage reservations at our hotel. Ideal candidates will have a friendly attitude, strong communication skills, and basic computer knowledge. Responsibilities include checking guests in and out, answering questions, and coordinating with teams to ensure guest satisfaction. We offer medical benefits, paid time off, and training opportunities. Join us to become part of an exciting and supportive team in Juneau, Alaska.