Guest Services Specialist — Front Desk

Equity LifeStyle Properties, Inc.; Freeport (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. (ELS) is seeking a Front Desk Clerk in Freeport, FL to deliver exceptional guest and resident experiences. You will be the first point of contact, answer inquiries in person and by phone, and help maintain a welcoming atmosphere at our community.

This role requires a high school diploma, 1+ year in customer service, strong organizational skills, and computer literacy. In return, we offer medical, dental, vision, a generous 401(k) match, and paid vacations,

Qualifications

• High school diploma or equivalent experience.
• 1+ year of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Communication skills

Organizational skills

Computer literacy

Education

High school diploma

Tools

POS system

Job description

Equity LifeStyle Properties, Inc. (ELS) is seeking a Front Desk Clerk in Freeport, FL to deliver exceptional guest and resident experiences. You will be the first point of contact, answer inquiries in person and by phone, and help maintain a welcoming atmosphere at our community.

This role requires a high school diploma, 1+ year in customer service, strong organizational skills, and computer literacy. In return, we offer medical, dental, vision, a generous 401(k) match, and paid vacations,