Front Desk Clerk

Equity LifeStyle Properties; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties in Miami, FL is seeking a Front Desk Clerk to deliver exceptional guest and resident service at our resort-style communities.

You will act as liaison, handle payments, run reports, coordinate with the Property Manager, maintain a welcoming reception, manage reservations, and support other departments as needed. A High School diploma and 1+ year customer service experience are required, with a strong team mindset and detail orientation.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience with strong service skills.
• Excellent organizational skills and attention to detail.
• Computer literacy and ability to learn new systems.
• Team-oriented attitude and willingness to assist across departments.

Responsibilities

• Act as the property liaison, providing information in person and over the phone.
• Process payments and deposits; run reports and submit maintenance requests.
• Coordinate with the Property Manager and address inquiries promptly.
• Maintain a welcoming desk area and oversee retail/inventory.
• Manage guest reservations, check-ins/check-outs, and site assignments.
• Support other departments as needed to help operations run smoothly.

Skills

Customer service

Organizational skills

Computer literacy

Team player

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Miami, Florida.

What you’ll do:

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
• Maintain workspace standards by keeping the front desk and surrounding reception area clean, organized, and welcoming.
• Oversee retail and inventory, which includes restocking the retail store, and tracking inventory levels.
• Manage guest reservations, coordinating check-ins, check-outs, and site assignments through the property management system.
• Act as a true team player by jumping in to assist other departments with tasks or special projects outside of standard front desk duties as needed.

Schedule & Availability:

Standard Shift: Full-time, weekend shifts required. Days Off: Tuesdays and Wednesdays. Flexibility: Must be willing and available to fill in or come in on scheduled days off if operational or business needs arise.

Experience & skills you need:

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.
• A highly adaptable, team-oriented attitude with a willingness to assist wherever the property needs support.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.