Guest Services Specialist - Fast-Paced Hospitality

P.F. Chang's China Bistro, Inc.; Ann Arbor (MI); On-site; USD 6,900 - 8,300; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Discounted meals

Referral program

Team discounts

Holiday closures

401(k)

Health insurance

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter in Ann Arbor, MI to support restaurant operations by delivering food promptly and courteously, helping with dining room cleanliness, and maintaining service stations.

All team members provide excellent customer service to ensure an exceptional guest experience. The role involves delivering food, assisting guests, clearing and sanitizing spaces, restocking stations, and handling beverage prep and alcohol service when required.

Qualifications

• No prior experience required - training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Multitasking

Customer service

Communication

Job description

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter in Ann Arbor, MI to support restaurant operations by delivering food promptly and courteously, helping with dining room cleanliness, and maintaining service stations.

All team members provide excellent customer service to ensure an exceptional guest experience. The role involves delivering food, assisting guests, clearing and sanitizing spaces, restocking stations, and handling beverage prep and alcohol service when required.