Guest Services Specialist — Casino Hotel Front Desk

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement and Scholarships

Job summary

Hollywood Casino St. Louis is seeking a Front Desk Clerk to greet and check-in guests, manage registrations, and balance cash drawers. You will coordinate with housekeeping, support guest needs, and ensure accurate guest records using casino/hotel systems.

The role requires at least six months of related experience, strong English communication, and the ability to build rapport with guests and team members. Starting pay is $16 per hour with day-one benefits in a vibrant hospitality environment.

Qualifications

• Applicant must be 18 years of age or older.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Responsibilities

• Greet, register, and assign rooms to guests; assist with check-in, check-out, and overall front desk operations
• Verify payment methods, post charges, process payments, and balance cash drawers daily
• Maintain accurate records of room availability, guest accounts, and registration information using hotel systems
• Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally
• Coordinate with Housekeeping and Maintenance to address guest issues promptly
• Conduct Service Assurance calls within 30 minutes of guest arrival
• Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership
• Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed
• Escort guests to rooms when appropriate and provide information on hotel amenities and hours of operation
• Deliver guest messages, mail, and special requests in a timely and accurate manner
• Respond to guest inquiries and provide directions, recommendations, and local information
• Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean
• Prepare deposits, secure cash floats, and follow all cash-handling procedures
• Comply with management requests, company policies, and all applicable gaming laws and regulations

Skills

Customer service

English communication

Hospitality experience

Cash handling

Job description

Hollywood Casino St. Louis is seeking a Front Desk Clerk to greet and check-in guests, manage registrations, and balance cash drawers. You will coordinate with housekeeping, support guest needs, and ensure accurate guest records using casino/hotel systems.

The role requires at least six months of related experience, strong English communication, and the ability to build rapport with guests and team members. Starting pay is $16 per hour with day-one benefits in a vibrant hospitality environment.