Front Desk Clerk

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber benefit for nearby metro stops

Recognition programs with cash rewards

Tuition Reimbursement and Scholarships

Job summary

Hollywood Casino St. Louis is seeking a Front Desk Clerk to greet and check-in guests, manage registrations, and balance cash drawers. You will coordinate with housekeeping, support guest needs, and ensure accurate guest records using casino/hotel systems.

The role requires at least six months of related experience, strong English communication, and the ability to build rapport with guests and team members. Starting pay is $16 per hour with day-one benefits in a vibrant hospitality environment.

Qualifications

• Applicant must be 18 years of age or older.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Responsibilities

• Greet, register, and assign rooms to guests; assist with check-in, check-out, and overall front desk operations
• Verify payment methods, post charges, process payments, and balance cash drawers daily
• Maintain accurate records of room availability, guest accounts, and registration information using hotel systems
• Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally
• Coordinate with Housekeeping and Maintenance to address guest issues promptly
• Conduct Service Assurance calls within 30 minutes of guest arrival
• Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership
• Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed
• Escort guests to rooms when appropriate and provide information on hotel amenities and hours of operation
• Deliver guest messages, mail, and special requests in a timely and accurate manner
• Respond to guest inquiries and provide directions, recommendations, and local information
• Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean
• Prepare deposits, secure cash floats, and follow all cash-handling procedures
• Comply with management requests, company policies, and all applicable gaming laws and regulations

Skills

Customer service

English communication

Hospitality experience

Cash handling

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay: $16.00 per hour

What does Hollywood Casino St. Louis have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.

As a Front Desk Clerk, you will,

• Greet, register, and assign rooms to guests; assist with check-in, check-out, and overall front desk operations
• Verify payment methods, post charges, process payments, and balance cash drawers daily
• Maintain accurate records of room availability, guest accounts, and registration information using hotel systems
• Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally
• Coordinate with Housekeeping and Maintenance to address guest issues promptly
• Conduct Service Assurance calls within 30 minutes of guest arrival
• Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership
• Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed
• Escort guests to rooms when appropriate and provide information on hotel amenities and hours of operation
• Deliver guest messages, mail, and special requests in a timely and accurate manner
• Respond to guest inquiries and provide directions, recommendations, and local information
• Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean
• Prepare deposits, secure cash floats, and follow all cash-handling procedures
• Comply with management requests, company policies, and all applicable gaming laws and regulations

Requirements

• Applicant must be 18 years of age or older.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

Equal Opportunity Employer

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We LOVE OUR WORK.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

BRING US YOUR BEST.

STAY IN THE GAME. FOLLOW US.

STARTING SALARY $16