Guest Services Specialist

Holland & Knight LLP; Washington (District of Columbia); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

401(k)

Paid holidays and time off

Professional development opportunities

Job summary

Holland & Knight LLP in Washington, DC is seeking a Guest Services Specialist to deliver professional and responsive guest services for our conference facilities department.

You will assist in coordinating meetings and events, support caterers, manage supplies, and greet guests while collaborating with marketing and other departments.

The role requires a Bachelor's degree and 2+ years in events or hospitality, with the ability to multitask and maintain a professional demeanor under pressure.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.).
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain professional demeanor under pressure.

Responsibilities

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back‑up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
• Special projects and additional duties as assigned.

Skills

Exceptional customer service

Detail oriented

Education

Bachelor's degree

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position in based in our Washington D.C. office.

General Description

The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.

Key Responsibilities And Essential Functions

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back‑up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
• Special projects and additional duties as assigned.

Required Skills

• Exceptional customer service and communication skills with persons of all levels.
• Detail oriented.

Required Qualifications & Education

• Bachelor’s degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.).
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain professional demeanor under pressure.Professional appearance and manner required for interaction with clients, attorneys, and staff.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift a minimum of thirty‑five pounds.

The base salary range for this position is $25.30 - $38.00 per hour. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax‑advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].