Guest Services Specialist

Holland & Knight; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life & AD&D

Disability coverage

401(k) plan

Paid holidays

Paid time off

Domestic partner coverage

Job summary

Holland & Knight seeks a Guest Services Specialist in Atlanta to deliver professional guest services for the conference facilities department. You will coordinate meetings and events, assist caterers, and support operations across kitchens and rooms.

The role requires a Bachelor's degree and 2+ years in events or hospitality, with strong customer service and multitasking abilities. As part of a collaborative team, you will interact with clients, attorneys, and staff, ensuring smooth daily

Qualifications

• Bachelor's degree required.
• 2+ years of experience coordinating events, hospitality, or related areas.
• Ability to manage multiple projects and work with little supervision.
• Professional demeanor under pressure and strong client interaction skills.

Responsibilities

• Assist in coordination and execution of meetings and events.
• Assist caterers for meetings and events; communicate with vendors and place orders.
• Use knowledge of office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries and appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back-up receptionist by answering and directing calls and greeting guests.
• Handle special projects and additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Education

Bachelor's degree

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Atlanta office. General Description: The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.

Key Responsibilities and Essential Functions

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back‑up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
• Special projects and additional duties as assigned.

Required Skills

• Exceptional customer service and communication skills with persons of all levels.
• Detail oriented.

Required Qualifications & Education

• Bachelor's degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.)
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain professional demeanor under pressure.
• Professional appearance and manner required for interaction with clients, attorneys, and staff.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift a minimum of thirty-five pounds.

Benefits

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do.

We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few.

Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.