Guest Services Specialist

Holland & Knight; Washington (District of Columbia); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life Insurance

Disability insurance

FSAs/HSAs

401(k) & Profit sharing

Paid holidays

Job summary

Holland & Knight in Washington, D.C. seeks a Guest Services Specialist to provide professional guest services for our conference facilities. The role supports meeting coordination, event logistics, and daily operations in our DC office.

The ideal candidate will have a Bachelor's degree and 2+ years of experience in hospitality, events, or related fields, with strong customer service and professional demeanor under pressure.

Qualifications

• Bachelor's degree required.
• 2+ years coordinating events, hospitality, or related experience.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Assist in coordination and execution of meetings and events.
• Assist caterers and vendors for meetings and events.
• Facilitate meeting logistics using conference layouts.
• Collaborate with marketing and other departments.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements.
• Manage inventory and kitchen appliances; perform light admin duties.
• Serve as back-up receptionist and greet guests.

Skills

Customer service

Communication

Education

Bachelor's degree

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position in based in our Washington D.C. office.

General Description: The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.

Key Responsibilities and Essential Functions:

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back-up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
• Special projects and additional duties as assigned.

Required Skills:

• Exceptional customer service and communication skills with persons of all levels.
• Detail oriented.

Required Qualifications & Education:

• Bachelor’s degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.)
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain professional demeanor under pressure.
• Professional appearance and manner required for interaction with clients, attorneys, and staff.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift a minimum of thirty-five pounds.

The base salary range for this position is $25.30 - $38.00 per hour. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.