Guest Services Specialist

University of South Carolina; South Carolina; On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

13 Paid Holidays

Professional Development Opportunities

Dependent Scholarships

Annual Leave

Sick Leave

Paid Parental Leave

Job summary

The University of South Carolina in Columbia, SC is seeking a Guest Services Specialist to support the President's Office and Osborne Administration. This full-time role requires a bachelor’s degree and strong administrative skills, and offers a comprehensive benefits package.

You will manage communications, coordinate events, supervise guest services, and handle scheduling, invoices, and confidential documents, while providing professional support to senior leaders.

Qualifications

• Requires a bachelor’s degree in a job related field and 1+ years of job related experience, which may be substituted by equivalent certification or training.
• Excellent verbal, written and oral communications skills.
• Ability to maintain confidentiality and professional image while supporting senior leaders and deadlines.

Responsibilities

• Provide comprehensive administrative support for the Office of the President, including management of communications, files, mail, and inquiries.
• Coordinate Office of the President events and recognition initiatives with other departments and services.
• Maintain operational readiness by overseeing supplies, scheduling interns, and processing invoices.
• Serve as the primary guest services contact for Osborne Administration, greeting visitors and routing calls.
• Support confidential contracts, executive searches, and special projects as assigned.

Skills

Excellent communications

Discretion

Organizational skills

Professional demeanor

Interpersonal skills

Team coordination

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by November 20, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• 13 Paid Holidays (including an extended December holiday)
• Professional Development Opportunities

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

• Normal work schedule is Monday through Friday from 8:30am-5:00pm with one hour for lunch.
• Must be willing to work a flexible schedule in support of office needs.

Basis 12 months

Posting Summary Logo Posting Number STA00784PO26 Job Family Administrative Support Job Function Administrative Services USC Market Title Executive Assistant Link to USC Market Title https://uscjobs.sc.edu/titles/170352 Job Level P1 - Professional Business Title (Internal Title) Guest Services Specialist Campus Columbia Work County Richland College/Division Office of the President Department Office of the President State Pay Range G09 USC Market Range MRF - $53,576 $66,970 $80,364 Anticipated Hiring Range Salary commensurate with qualifications Location of Vacancy Columbia, SC Part/Full Time Full Time Hours per Week 37.5 Work Schedule

Serve as Guest Services Specialist to Osborne Administration and the Office of the President. Executes various confidential and complex administrative support functions for and on behalf of the Office of University Communications. Provides administrative support for the Office of the President and serves as first-line administrative support and guest services for Osborne Administration building.

Job Related Minimum Required Education and Experience

• Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Preferred Qualifications Knowledge/Skills/Abilities

• Excellent verbal, written and oral communications skills.
• Ability to maintain flexibility and a professional image while providing leadership to the Chief of Staff and the Office of the President under deadlines and constant changing schedules.
• Ability to exercise a high level of confidentiality and independent initiative and judgement.
• Ability to establish and maintain effective working relationships; and well organized and able to coordinate the activities of an executive administrative office/service organization.
• Knowledge of or the ability to learn the University system and ability to adhere to University/state policies and guidelines.

Job Duty President’s Office Support: Provides comprehensive administrative support for the Office of the President, including management of office communications, electronic files, mail, correspondence, and general inquiries. Supports Executive Assistants with shared email account management, letter preparation, and other assigned projects to ensure efficient office operations. Essential Function Yes Percentage of Time 20

Job Duty President’s Office Support: Coordinates and supports Office of the President events, recognition initiatives, and special projects, including but not limited to: the building Holiday Breakfast, staff gift collection, flu shot clinic, Holiday Card competition. Collaborates with the President’s Executive Communications team, Office of the Registrar, and USC Printing Services to facilitate distribution of the President’s Honor Roll letters each fall and spring. Essential Function Yes Percentage of Time 15

Job Duty President’s Office Support: Maintains the operational readiness of the Office of the President by overseeing office and guest supplies, including printer toner for the office suite and First Lady’s residence, and processing payment requests for incoming invoices. Assists with scheduling presidential interns to maintain appropriate office coverage. Performs additional duties and projects as assigned by the Executive Assistant to the President and Executive Assistant to the Chief of Staff. Essential Function Yes Percentage of Time 15

Job Duty Osborne Building Administrative Support: Serves as the primary guest services contact for Osborne Administration, ensuring visitors are appropriately welcomed, screened, signed in, and directed to the correct suite or meeting location. Provides professional telephone coverage and routes callers and visitors to the appropriate person or department, maintains detailed messages as needed, and follows established emergency procedures to support a safe and secure environment. Essential Function Yes Percentage of Time 20

Job Duty Osborne Building Administrative Support: Provides confidential administrative and operational support to Osborne Executive Assistants and affiliated offices, including correspondence preparation, call management, document review, legal contract deliveries, and support for executive searches. Coordinates guest accommodations, gift baskets, catering, room reservations, and other administrative needs to support executive operations and special initiatives. Essential Function Yes Percentage of Time 15

Job Duty Osborne Building Administrative Support: Oversees shared building resources and logistics, including conference room calendars, meeting coordination, room setup and audiovisual needs, parking permits and attendant scheduling, and vendor accounts for water and confidential shredding services. Supports the planning and implementation of special events, including USC Columbia Commencement ceremonies, by coordinating materials, itineraries, reservations, catering, guest parking, and event setup and cleanup. Essential Function Yes Percentage of Time 15

Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Number of Vacancies 1 Desired Start Date Job Open Date 10/16/2026 Job Close Date 11/20/2026 Open Until Filled No

Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

EEO Statement The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.