Guest Services Specialist

ADP, Inc.; Edina (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

ADP, Inc. is seeking a Guest Services Specialist in Edina, MN to deliver an elevated guest experience. The role involves greeting guests, checking them in, offering add-ons, and guiding them through the salon experience.

You will manage the scheduling of appointments, handle payments, and upsell products while maintaining guest data with privacy and discretion. The position requires flexibility to work shifts in a busy salon environment and a customer-focused attitude.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsibilities

• Greet guests upon arrival and provide a welcoming experience.
• Check in guests, give salon tour, and offer add-on services.
• Escort guests to waiting area and provide refreshments as needed.
• Make confirmation calls and upsell add-ons during calls.
• Process payments, ring up services, and schedule future appointments.
• Answer calls and schedule appointments with the right artist or therapist.
• Capture guest data accurately and maintain privacy.
• Learn salon artists and services to schedule appropriately.
• Reschedule appointments and block artist time as needed.
• Handle outbound calls for follow-ups or events.
• Stock and tidy retail shelves and ensure restrooms are stocked.
• Maintain clean public areas of the salon.

Skills

Customer service

Hospitality

Retail

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Specialist

Full Time Clerical Edina, MN, US

3 days ago Requisition ID: 1096

Salary Range: $16.50 To $18.00 Hourly

As aGuest Service Specialist, you are responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-on services as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, scheduling their next appointment, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up, event invitations, etc.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Attend to the waiting area, processing areas, and other shared public areas in the salon as needed.
• Handle cash with accuracy, including making bank deposits.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Physical Requirements

This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range.