Guest Services Second Shift - Hotel Indigo

Hotel Indigo Orange Beach - Gulf Shores; Orange Beach (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Team Member Discount

Uniforms Provided

Job summary

Valor is seeking a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and answer questions at the property in Orange Beach. You will pre-register, manage reservations, provide quotes, upsell when possible, and process payments accurately following hotel policies.

The ideal candidate has a high school diploma and 3–12 months experience in guest relations, strong computer and cash-handling skills, and a sociable, energetic demeanor.

Qualifications

• High school diploma or equivalent.
• 3–12 months of experience in a guest relations/ front desk role.
• Excellent computer and cash handling skills.
• Sociable, energetic demeanor with strong communication abilities.

Responsibilities

• Handle guest registration and room assignments at check-in.
• Pre-register, block reservations, and process same-day or future bookings.
• Provide quotes, upsell rooms, and collect payments on folios.
• Verify registrations, rates, and payment details for accuracy.
• Coordinate with Housekeeping and Front Desk to manage room status.

Skills

Cash handling

Guest relations

Communication

Computer skills

Education

High school diploma

Tools

POS system

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEPerform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESHandle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.Three to twelve months of employment in a related position guest relation position with this company or other organizations.Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand on your feet for extended periods of timeBending and lifting to support organization of the hotel and officesBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition Reimbursement