Guest Services Second Shift - Hotel Indigo

Valor Hospitality Partners, LLC; Orange Beach, Northern (AL, KY); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Job summary

Valor Hospitality Partners, LLC is seeking a Front Desk Associate in Orange Beach, AL to check guests in and out, answer inquiries, and provide exceptional service. You will process reservations, verify registrations, and balance cash while upholding brand standards.

The role emphasizes guest relations, accuracy, and a friendly, professional demeanor, with opportunities to collaborate with Housekeeping and other departments. Training is on-the-job.

Qualifications

• High school diploma or equivalent.
• 3–12 months of guest relations experience with this company or other organizations.
• Excellent computer and cash handling skills; ability to stand for extended periods.
• Sociable, outgoing, guest service-oriented demeanor.

Responsibilities

• Check guests in and out, process reservations, provide quotes for room rates, and up-sell the guest.
• Verify registration cards against computer to ensure accuracy of name, payment type, rate, and market segment.
• Pre-register, block reservations, and handle same-day and future reservations according to rate structures and sell strategies.
• Balance cash and charges; ensure correct charges are posted to guest folios.
• Resolve guest complaints and assist with hotel services, directions, local attractions, and inquiries.
• Handle phone activity and provide general knowledge to callers.
• Cancel room reservations according to procedures.
• Greet guests professionally and coordinate with Front Desk and Housekeeping teams.

Skills

Guest relations

Cash handling

Computer skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians-driven detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.