Guest Services Agent

The Monsaraz San Diego, Tapestry Collection by Hilton; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

Valor Hospitality Partners in San Diego is seeking a front desk associate to warmly welcome guests, manage check-ins/outs, assist with reservations, and drive guest satisfaction. This role serves as the first point of contact, providing information and solutions to guests’ needs in a fast-paced hotel environment.

The ideal candidate will have basic computer skills, a friendly demeanor, and the ability to balance folios while handling payments and up-selling room options.

Qualifications

• High school diploma or equivalent experience.
• Strong cash handling and computer skills.
• Excellent guest service orientation.

Responsibilities

• Handle guest registration, room assignments, quotes, up-sell, and payment.
• Pre-register, block reservations and manage same-day or future bookings.
• Manage check-ins/check-outs and balance folios.
• Resolve guest inquiries and assist with hotel services and local directions.
• Coordinate with Housekeeping to ensure room status accuracy.
• Answer phone and assist with cancellation per procedures.
• Provide directions, local attractions, and access to safety boxes.

Skills

Cash handling

Guest service

Computer skills

Education

High school diploma or equivalent

Job description

Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.BENEFITS PACKAGECompetitive SalaryTeam Member Hotel Discount ProgramUniforms ProvidedBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employmentImmediate eligibility for 401k and employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition ReimbursementThe RolePOSITION PROFILEPerform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESHandle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESHigh school diploma or equivalent experience.Three to twelve months of employment in a related position guest relation position with this company or other organizations.Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand on your feet for extended periods of timeBending and lifting to support organization of the hotel and officesPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.