Guest Services & Seating Specialist

Ruby Tuesday; Douglas (GA); On-site; USD 12,000 - 18,000; Full time

Job summary

Ruby Tuesday in Douglas, GA is seeking a Server Assistant to warmly welcome guests, seat them using the TMS, and assist the service team to ensure guests leave happy. This entry-level role requires a friendly attitude, ability to follow serving procedures, and flexible availability including nights and weekends.

The position emphasizes guest satisfaction, fast-paced operations, accurate order handling, and collaboration with coworkers to maintain a clean front area and efficient service flow.

Qualifications

• Must be at least 16 years of age.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to detail with good organizational and time management skills.
• Consistent professional attitude and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

Responsibilities

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; politely notify guests, managing expectations, if there is a wait.
• Inform guests of current features and promotions, answer questions and offer menu suggestions.
• Address guest concerns and inform Manager.
• Support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible.
• Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy.
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned

Job description

Ruby Tuesday in Douglas, GA is seeking a Server Assistant to warmly welcome guests, seat them using the TMS, and assist the service team to ensure guests leave happy. This entry-level role requires a friendly attitude, ability to follow serving procedures, and flexible availability including nights and weekends.

The position emphasizes guest satisfaction, fast-paced operations, accurate order handling, and collaboration with coworkers to maintain a clean front area and efficient service flow.