Guest Services- Satellite Music Hall

Live Nation Worldwide, Inc.; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Caregiver leave

Employee events access

Job summary

Live Nation Entertainment is seeking a Guest Service member to engage with guests, answer questions, and help ensure a safe, enjoyable experience at our venues in Memphis. You will greet guests, verify tickets, assist with seating, and support staff during events.

This role emphasizes strong customer service, clear communication, and the ability to move about a busy venue, assist guests with special needs, and respond effectively in emergencies. Experience with live events is a plus.

Qualifications

• Customer service oriented with guest-focused mindset.
• Strong strategic thinking and creative problem solving abilities.
• Excellent verbal and written communication and interpersonal skills.
• Good judgment, tact and diplomacy in interactions with guests and staff.
• Strong teamwork and ability to execute programs.
• Ability to stand/walk, climb stairs, and lift 50 lbs+ as required.
• Desire to have fun and enjoy live music.

Responsibilities

• Greet guests and scan tickets upon entry.
• Assist guests with locating seats and answer questions at the venue.
• Resolve guest complaints and problems promptly.
• Verify tickets or passes for entry and access levels.
• Assist guests with special needs and seating accommodations.
• Guide guests to exits and provide safety instructions in emergencies.
• Verify staff credentials for restricted areas when needed.
• Provide directions and information about venues and facilities.
• Ensure guests have a safe and enjoyable show experience.

Skills

Customer service oriented

Strong strategic thinking

Creative problem solving

Excellent verbal communication

Excellent written communication

Interpersonal skills

Judgment and diplomacy

Teamwork and execution

Physical fitness (walking/climbing)

Job description

Job Summary

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Role

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Ushers, greeters, and ticket takers may engage with guests, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Front of House Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the venue, customer service, guest experience, post-show breakdown, guest and staff safety/emergency response.

Job Functions

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• May help at informational kiosks or displays around the venue.

Qualifications

• Customer Service driven.
• Strong strategic thinking and creative problem solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
• Desire to have fun and enjoy live music!

Applicant Eligibility

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Company Culture

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

Future Outlook

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.