Guest Services- The Truth

Live Nation Worldwide, Inc.

Nashville (TN)

On-site

USD 17,000 - 23,000

Part time

14 days+

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Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave for new parents

Roadie Babies program

Free live events for employees

Job summary

Live Nation Entertainment is seeking a Part-Time Guest Services Team Member to welcome guests, usher, greet, and scan tickets, ensuring a safe and enjoyable venue experience before, during, and after events.

You will assist guests with seating, answer questions, and help maintain venue safety and cleanliness, while providing outstanding service in a fast-paced concert environment.

Qualifications

High School Diploma or equivalent preferred.
At least 1+ year in a guest service role preferred.
Excellent verbal, written and interpersonal communication skills.
Acute sense of judgment, tact and diplomacy.
Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs+.

Responsibilities

Greet guests and scan guest tickets upon entry to the venue.
Answer guest questions and assist guests with locating their seats.
Examine tickets for entry to various seat levels around the venue.
Keep the venue safe, clean and presentable for guests.
Resolve guest complaints or problems.
Provide assistance to guests with special needs, such as seating accommodations.
Guide guests to exits or provide instructions in case of emergency.
Assist in closing the venue after shows.

Skills

Guest service

Communication

Interpersonal skills

Judgment & diplomacy

Education

High School Diploma or equivalent

Job description

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE WE?

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Truth is seeking enthusiastic, customer-focused Part-Time Guest Services Staff to help create an exceptional experience for every guest. As a Guest Services Team Member, you'll serve in a variety of roles - including usher, greeter, and ticket taker -to ensure a safe, welcoming, and enjoyable environment before, during, and after every event.

WHAT THIS ROLE WILL DO

Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
Assist with keeping the venue safe, clean and presentable to the guest.
Resolve guest complaints or problems.
Examine tickets or passes to verify authenticity.
Provide assistance to guests with special needs, such as helping with seat accommodations.
Guide guests to exits or provide other instructions or assistance in case of emergency.
May assist in verifying staff credentials to generally restricted areas.
Partner with fellow staff members at the end of show to close the venue- this may include collecting recyclables or trash from the venue, picking up and properly storing event equipment such as chairs, etc.
Assist patrons by giving directions inside or outside the venue.
Ensure guests are safely enjoying the show.
Additional tasks as requested by management.
Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment.

WHAT THIS PERSON WILL BRING

High School Diploma or equivalent preferred
At least 1+ year in a guest service role preferred
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability.

For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.

Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.