Venue Usher/Ticket Taker

Live Nation Worldwide, Inc.; Silver Spring (MD); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Exclusive employee ticketing program

Job summary

Live Nation Entertainment is seeking an usher, greeter, or ticket taker to help ensure guest safety and deliver a smooth, welcoming experience at our venues. You will process guests, assist with seating, and perform light cleaning/restocking during shows while supporting guests before, during, and after events.

Evening availability is required; typical shows run from 5pm to 11:30pm. The role emphasizes strong communication, attention to detail, and the ability to work with a diverse guest base

Qualifications

• High school diploma or equivalent required.
• Strong verbal, written and interpersonal communication skills.
• Prior customer/guest service experience preferred.

Responsibilities

• Greet guests and scan tickets at entry; assist with seating and wayfinding.
• Provide directions inside/outside the venue and assist with accessibility needs.
• Keep venue safe, clean and presentable; resolve guest issues as they arise.
• Verify tickets/passes for entry and assist with staff credential checks.
• Assist with show close duties and coordinate via radio with team members.

Skills

Customer service

Multilingual

Education

High School Diploma or equivalent

Job description

Job Summary: Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role

As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at all times. In addition to this responsibility, you will often be one of the first points of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves promptly processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event.

Job Functions

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event
• Assist patrons by giving directions places inside or outside the venue
• Provide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areas
• Assist with keeping the venue safe, clean and presentable to the guest
• Help resolve guest complaints or problems
• Examine tickets or passes to verify authenticity
• Verify staff credentials at front entrances/restricted areas
• Show guests to exits or provide other instructions or assistance in case of emergency
• Partner with fellow team members at the end of show to perform all closing duties
• Radio communication within and to other departments to relay crucial details of guest activity/movement
• Additional tasks as assigned by management

Qualifications

• Evening availability required. Typical shows run from 5pm - 11:30pm
• High School Diploma or equivalent (GED, HiSET)
• Attention to detail a must
• Strong verbal, written and interpersonal communication skills
• Report writing and penmanship skills
• Acute sense of judgment, tact and diplomacy
• At least 1+ year in a customer/guest service role strongly preferred
• Strong sense of punctuality
• Position requires constant standing, walking, climbing stairs and occasional sitting
• Ability to lift 50lbs alone or up to 200+lbs with assistance
• Multilingual skills a plus

Legal & Eligibility

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Compensation

Starting at $20.00/hr. Part-Time Employee Benefits Available Flexible Scheduling

Compensation: Starting at $20.00/hr. Part-Time Employee Benefits Available Flexible Scheduling

The expected compensation for this position is: $17.65 USD - $20.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Employee Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program
• Part-Time Employee Benefits Available Flexible Scheduling

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Company Overview

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.