Guest Services & Rooms Coordinator

AC Hotel Miami Wynwood; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

AC Hotel Miami Wynwood is hiring a Rooms Controller to warmly greet, register, and service guests according to hotel standards. The role requires strong customer service skills and the ability to resolve guest issues promptly.

Candidates should have a high school diploma and prior customer service experience. Opportunities exist for career advancement within the hotel. Join a dynamic team and contribute to guest satisfaction while following sustainability practices.

Qualifications

• Previous customer service experience or equivalent training.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and register guests in a friendly manner.
• Ensure guest satisfaction by resolving complaints.
• Perform bookkeeping activities and balance accounts.
• Assist guests with luggage during peak periods.

Skills

Customer service

PMS systems knowledge

Bookkeeping

Problem-solving

Education

High School diploma or equivalent

Job description

AC Hotel Miami Wynwood is hiring a Rooms Controller to warmly greet, register, and service guests according to hotel standards. The role requires strong customer service skills and the ability to resolve guest issues promptly.

Candidates should have a high school diploma and prior customer service experience. Opportunities exist for career advancement within the hotel. Join a dynamic team and contribute to guest satisfaction while following sustainability practices.