Guest Services & Reservations Specialist

Pursuit Collection; Talkeetna (AK); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Global team

Attractions access

Discounted stays

Wellness resources

Job summary

Pursuit Collection is hiring a full-time Lodge Reservations role at the Talkeetna Alaskan Lodge in Alaska, with a May 2027 start for the Spring/Summer season. You will oversee daily operations, greet guests, manage reservations and folios, and coordinate with staff to exceed guest expectations.

You will serve as the central information hub, handle cash and basic accounting, and stay informed about lodge services and nearby activities to enhance guest experiences.

Qualifications

• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
• The ability to work as a team and work with various personalities.
• Self-motivated, detail oriented multi-tasker that has a positive guest service attitude
• Be an assertive, confident decision maker and problem solver that makes sound judgments, anticipate issues and opportunities

Responsibilities

• Greet arriving/departing guests in a professional and pleasant manner and provide excellent guest service
• Be knowledgeable of lodge services, daily functions or activities occurring at the Lodge and in the area.
• Serves as the central information center for all lodge operations
• Accounts for monies collected and perform basic accounting and cash handling procedures.
• Reconcile guest folios ensuring all charges are correct and accurate

Skills

Punctuality

Teamwork

Detail-oriented

Decision making

Job description

Pursuit Collection is hiring a full-time Lodge Reservations role at the Talkeetna Alaskan Lodge in Alaska, with a May 2027 start for the Spring/Summer season. You will oversee daily operations, greet guests, manage reservations and folios, and coordinate with staff to exceed guest expectations.

You will serve as the central information hub, handle cash and basic accounting, and stay informed about lodge services and nearby activities to enhance guest experiences.